Privacy Policy

Kookie of London is committed to protecting the privacy of our site visitors and customers. Therefore we will not disclose information about you to third parties except where it is part of providing a service to you.

Consent

Your consent is important to us too. Therefore we will never sell your name, address, e-mail address, credit card information or any other personal information to any third party without your consent.

Communication & Marketing

If you have made a purchase from our store (thank you!) we may occasionally update you on our latest products, news and special offers via email if you opt-in to receive email marketing communications from us. You can opt-out at any time.

Website Statistics

We may record statistics about the number of visitors to this website or number of purchases made for improvement purposes. This is to help it improve the services to our customers and ultimately provide the most appropriate products.

Protecting your security

We may use personal information provided by you in order to fulfill necessary anti-fraud checks. This information may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm identity for security purposes.

Third party websites

Our site may contain links to and from other websites.  If you follow a link to any of these websites, please note that they have their own privacy policies and we do not accept any liability for these policies.

Contacting us

Kookie of London is committed to protecting your privacy. All personal information collected through this website will be held securely in accordance with the UK’s Data Protection Act 1998. For any further queries or comments please contact us using our contact form.

Return Policy

If you are not completely satisfied with your purchase (we're sorry to hear that!), you can simply return the item to us in its original unused condition within 28 days of receipt.

Returned items should be unused and unworn (if applicable) and returned in their original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will also be happy to exchange the item.

Please note:

Goods will only be accepted for return if they are returned within 28 days of delivery, unless we have notified you otherwise.

The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.

Please also note we will refund an item if it is faulty, after a thorough check of the item. Please allow 7 working days for a refund to be processed.